Intermittent POD1_S jam in duplex
only when the MXFN12 is installed.
POD_1S jam would occur after the 1st side was printed and
entering the finisher to continue with the 2nd side.
If the paper entry gate solenoid is not fixed in the right
position, the stroke distance of the solenoid becomes short
therefore, the paper entry gate cannot be fully opened and
then catch a paper in the 2nd side printing.
MXFN12 not stacking properly in
staple mode.
Check if the delivery rear edge sheets that are attached on
the delivery upper PG are deformed – remove.
Also upgrade the Finisher firmware to v01.02.F0 (or higher)
FPPD1_S or POD2_S jams within the
inner finisher.
What is the part code for the MXFN12
staple cartridge holder?
How to scan to Office 365 email from
Sharp MFP?
Check the following settings under Network Settings ->
Service Settings -> SMTP
Primary Server: smtp.office365.com
Port Number: 587
Reply Email Address: ****@onmicrosoft.com
SSL: ON
SMTP Authentication: ON
User Name should be same as the Reply Email Address.
Note: IMAP is not supported on the current Sharp MFPs
therefore only SMTP protocol can be used.
The correct port for SMTP with SSL enabled is 587 for Office
365 email.
Scan to Email fails when using
hotmail.com or outlook.com
As Microsoft will not accept any email that is not RFC5322
compliant, the sending email must have a name and valid
email address in the header therefore, when configuring
SMTP settings on the MFP, make sure to add a Name &
Email Address in the Default Send Set menu (under System
Settings\Image Send Settings\Scan Settings).
Unable to send a Fax - Machine
indicates extension phone off hook
when using PABX.
On some PABX, the line voltage may be low enough for the
machine to think that an extension phone is off hook. This is
usually indicated with the telephone symbol appearing on
the display.
Change soft switch 83, Bit 8 from 1 to 0 .
This disables this detection.
Is it possible to pre-programme the
PBX number required to obtain an
outside line, in order to use a common
or global (LDAP) address book when
sending a fax?
To preset the PBX number to obtain an outside line when
sending a fax, change the following soft switch control:-
1. Enter SIM66-01
2. Enable PBX Setting from OFF to ID NUMBER by
changing SW68, Bit 7 & 8 from 00 to 10.
3. Enter the binary value for the number required for
an outside line using SIM 66-01, SW69 bit 1 to 4:-
For example, set SW69 bit 1-4 from 0000 to 1001 to
dial 9.
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