Shure ANIUSB-Matrix - Event Log

Shure Incorporated
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Problem Solution
these sample rates do not match, the audio may sound too
high or too low in pitch.
Hardware does not show up in device discovery
Ensure the devices are powered
Ensure PC and equipment are on the same network and set
to the same subnet
Turn off other network interfaces not used to connect to the
device (including WiFi)
Check that DHCP server is functioning (if applicable)
Reset the device
No audio
Verify the ANIUSB-MATRIX is selected as the audio device
in the audio devices or properties panel on the computer
Audio channels must be routed to an output through the ma
trix mixer
Connections between devices must be established in Dante
Controller software
Check cables
Verify that input/output channels are not muted
Check that fader levels are not set too low
Make sure there is not an encryption error -- a passphrase
mismatch or encryption only enabled on one device disrupts
audio.
Cannot route Dante audio channels
Install latest version of Dante Controller from Audinate ,
available at www.audinate.com.
Hardware does not power on
The network switch must supply Power over Ethernet. Other
wise, a PoE injector must be used
Check network cables and connections
Event Log
The event log provides a detailed account of activity from the moment the device is powered on. The log collects up to 1,000
activity entries and time-stamps them relative to the last power cycle. The entries are stored in the internal memory and are not
cleared when the device is power-cycled. The export feature creates a CSV (comma separated values) file to save and sort the
log data.
Refer to the log file for details when troubleshooting or when working with Shure support.
To view the event log:
Open the device's web application. As of Designer 6 and newer, there is no longer an event log in Designer.
Select Help > View event log.
Severity Level
Information
An action or event has been successfully completed
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