Shure Microflex MXWNCS8 User Manual

Shure Incorporated
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Network and Device Monitoring
Problem Indicator Solution
Can't Connect
to the Control
Software from
a PC
Device not appearing in
Shure Web Device Discovery
application
Ensure the devices are powered
Ensure PC and equipment are on the same network and set to the same
subnet
Turn off other network interfaces not used to connect to the device (includ
ing WiFi)
Check that DHCP server is functioning (if applicable)
Ensure Bonjour is running on the PC
If connected via Port 4 of the Audio Network Interface (ANI), ensure it is
set to Switched Mode
For the Networked Charging Station, ensure that it is not in High Efficiency
Mode (Link LED indicator illuminated blue)
Control Soft
ware is taking
a long time to
load
Web browser cannot connect
to the control interface
Download latest version of Adobe Flash
Ensure PC and device are on the same network and subnet
Check that Windows firewall settings are not blocking Shure software
Set the router to not send default gateway as a part of DHCP
Set the Shure Web Device Discovery application to open by IP address
Manually set the computer to a static IP address on the same network as
the device
Control Soft
ware is per
forming poor
ly
Indicators are moving slowly
or not displaying in real time
Reduce the number of windows or tabs that are open to the same Config
uration
See Network section for properly setting up the network
Charger is not
discovered by
the Control
Software
The charger does not appear
in the UI
Ensure that the MXWNCS charger is not in High Efficiency Mode (solid
blue Microphone Link LED)
Additional Resources
For additional Troubleshooting assistance or further information on complex installations, contact Shure to speak with a support
representative. In the Americas region, call Systems Support group at 847-600-8440. For users in other locations, go to
www.shure.com to find support contact for your region.
For digital audio networking help, advanced networking guidelines and Dante software troubleshooting, visit Audinate's website
at www.audinate.com.
Factory Reset
If a device isn't appearing on the network after trying troubleshooting methods, perform a reset on the specific hardware to re
turn the device to default settings. Factory default settings are designed for automatic compatibility with other Shure networked
devices.
Note: A factory reset will clear any MXW Group and Link associations. The password to access the software will reset to admin.
® ®

Shure Microflex MXWNCS8 Specifications

General

Brand	Shure
Model	Microflex MXWNCS8
Category	Microphone system
Language	English