SICK Lector63x Flex C-mount - SICK Service; Repairs; Returns

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Information
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Warning
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error
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Critical fault
The device saves only the last five entries for each fault type.
9.3.1 Displaying the status log
To display the status log, connect the SOPAS ET configuration software with the device
online.
1. Connect the SOPAS ET configuration software to the device.
2. Opening the device in the project tree: SERVICE > SYSTEM STATUS > SYSTEM INFORMA‐
TION tab.
9.4 SICK service
If you require any technical information, our SICK Service will be happy to help. To find
your agency, see the final page of this document.
NOTE
Before calling, make a note of all type label data such as type code, serial number, etc.,
to ensure faster processing.
9.5 Repairs
Repair work on the device may only be performed by qualified and authorized personnel
from SICK AG. Interruptions or modifications to the device by the customer will invalid‐
ate any warranty claims against SICK AG.
9.6 Returns
b
Only send in devices after consulting with SICK Service.
b
The device must be sent in the original packaging or an equivalent padded pack‐
aging.
NOTE
Optional memory card
•
Check whether there is a memory card in the card slot of the device. If yes, remove
the memory card from the faulty device in de-energized state.
•
Do not send in the memory card!
NOTE
To enable efficient processing and allow us to determine the cause quickly, please
include the following when making a return:
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Details of the contact person
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Description of the application
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Description of the fault that occurred
TROUBLESHOOTING 9
8018071/1E1C/2021-12-16 | SICK O P E R A T I N G I N S T R U C T I O N S | Lector63x Flex C-mount and S-mount
61
Subject to change without notice