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BA 9142 en 02/2015
11. Spare parts, customer service
11.1 Stocking spare parts
By stocking the most important spare and consumable parts on site you can ensure that the gear unit is
ready for use at any time.
To order spare parts, refer to the spare-parts list.
For further information refer to the spare parts drawing stated in the spare parts list.
NOTICE
Property damage
Damage to the gear unit from improper use.
Siemens extends a warranty only for original spare parts supplied by Siemens.
Non-original spare parts have not been tested or approved by Siemens. Non-original spare parts may
alter the required technical characteristics of the gear unit, thereby causing an active or passive safety
hazard.
Any liability and warranty of Siemens is precluded for damages caused by the use of non-original spare
parts. The same applies to any accessories not supplied by Siemens.
Please note that certain components often have special production and supply specifications and that
Siemens supplies you with spare parts which comply fully with the current state of technical development
as well as current legislation.
When ordering spare parts, always state the following:
order no., item type, size part no. quantity
11.2 Addresses for ordering spare parts and customer service
First contact Siemens when ordering spare parts or requesting a service specialist.
Siemens AG
Am Industriepark 2
46562 Voerde
Tel.: +49 (0)2871 / 92‐0
Fax: +49 (0)2871 / 92‐1544
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