The limited warranty begins on the purchase date.
Free repair service may only be obtained by providing the warranty card and original purchase invoice
issued to the customer by the retailer. The warranty card must state the purchaser s name and
address, the retailer s name and address, the serial number and the date of purchase of the product.
If you experience any problem with your Hybrid Boost Charge Controller, please contact:
- Rulis Electrica – support@silentwind.com
- Authorized service dealers – https://www.silentwindgenerator.com/en/silentwind-in-the-
world/
After Rulis Electrica is notified, the technical department will make all reasonable efforts via phone
and email to ascertain the natures of the problem to determine whether any part is defective for
purpose of coverage under this Limited Warranty. There is no charge for such diagnosis. Any repair
or replacement will be provided only after Rulis Electrica´s diagnosis and its agreement to the
defective condition.
Rulis Electrica, Unip. Lda, reserves the right to repair free of charge the defective part or exchange
free of charge the defective part with a new or refurbished part or Hybrid Boost Charge Controller
that is new or equivalent to new in performance and reliability and is at least functionally
equivalent to the original Hybrid Boost Charge Controller part.
Any costs of secure transportation of the product to Rulis Electrica, Unip. Lda authorized service
partners will be borne by the customer. Repaired or replaced Hybrid Boost Charge Controller and
replacement part will be delivered to the customer at Rulis Electrica, Unip. Lda expense.
If a warranty claim is invalid for any reason, the customer will be informed of the repair and return
freight charges for prior approval. If the customer refuses to approve repair charges, return freight
charges may apply.
When a Hybrid Boost Charge Controller part is replaced for a new or remanufactures part, such
new or remanufactures part becomes customer´s property and replaced part becomes Rulis
Electrica, Unip. Lda property. Customer property remaining at Rulis Electrica Lda repairs facilities
for more than ninety (90) days without required customer approval of return freight charges,
becomes the property of Rulis Electrica Unip, Lda
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