9. AFTER-SALES SERVICE (*)
Before requesting after-sales support, please read the user manuals carefully. Check also for our
troubleshooting documents at our download section.
Check regularly for updates.
The requests must be done were you bought the SILENTWIND Pro.
If for some reason the request is done directly to SILENTWIND, it will be first submitted for approval.
The requests can be done through our online Helpdesk platform at: https://silentwind.vhdeu.com
or sending an email to: support@silentwind.com or for sales: sales@silentwind.com .
To avoid any delays, please fill all necessary information to track the problem and validate the
warranty if needed.
9.3 ONLINE SUPPORT
Use our online ticket support for a faster response!
Please always provide the above information requests to speed up your claim.
You can access directly to our support portal at https://silentwind.vhdeu.com/index.php or you
can send an email to support@silentwind.com.
For sales, you can use our support portal and choose the sales department, or you can send an
email to sales@silentwind.com.