Support
When the workstation is powered, Application Manager and ECDIS900 are automatically
launched, therefore the Windows file management is not accessible in the Operational mode
(see
for details).
It is impossible to hide the application or to access to the file system not operating in the
Administrator mode.
To quite the ECDIS900 application the computer should be switched off or rebooted. These
operations are performed via Application Manager.
SUPPORT
The ECDIS900 customers can obtain free technical support from NAVICO.
IMPORTANT
Each Navico customer can have access to the MCP (
) where the latest
updates and documentation packages are available.
If you don't have login, ask the Maris Chartservice (
navico.com) for it.
BEFORE CONTACTING NAVICO
Before contacting Navico looking for help with technical problems, be sure to read the
applicable sections of the ECDIS900 User's Guide. The answers might be there without
needing to contact Navico.
WHAT IS NECESSARY TO HAVE WHEN CONTACTING NAVICO
The following information will be required when contacting Navcio:
• The dongle ID written on the dongle label.
• The ECDIS900 and Sensor_Monitor version numbers
• Make and model of the GPS receiver or/and other marine instrumentation connected to
the computer.
• Make and model of the computer.
• Detailed description of the problem.
HOW TO CONTACT NAVICO
There are a number of different ways to contact MARIS’ product support staff:
WORLD WIDE WEB
Browse the product support section of our Web site. It is located at
–The Customer Portal
INTERNET E-MAIL
Send email to
. Be sure to include email address to reply.
TELEPHONE
Call the the product support line on + 47 48 000 111. Support lines are staffed from Monday
to Friday from 8:00 a.m. to 5:00 p.m (UTM+1).
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