12 Troubleshooting
SMA Solar Technology AG
Operating ManualSTPx0-3SE-40-BE-en-10110
Event number Message, cause and corrective measures
10344
Webconnect error: DNS server not configured
It is likely that there is an error in the network settings.
Corrective measures:
• Check the network components (DLAN, WLAN Access Point etc.).
• Ensure that the following ports are not blocked:
– Registrar: ied.sma.de:9523
– Proxy: ied.sma.de:9523
– Stun: stun.sma.de:3478
– Domain: ied.sma.de (for SIP URI)
10345
No reply to DNS request
It is likely that there is an error in the network settings.
Corrective measures:
• Check the network components (DLAN, WLAN Access Point etc.).
• Ensure that the following ports are not blocked:
– Registrar: ied.sma.de:9523
– Proxy: ied.sma.de:9523
– Stun: stun.sma.de:3478
– Domain: ied.sma.de (for SIP URI)
10352
Webconnect error: Faulty communication
It is likely that there is an error in the network settings or a Sunny Portal mainte-
nance message is present.
Corrective measures:
• If a Sunny Portal maintenance message is present, wait until the
maintenance has been completed.
• Check the network components (DLAN, WLAN Access Point etc.).
• Ensure that the following ports are not blocked:
– Registrar: ied.sma.de:9523
– Proxy: ied.sma.de:9523
– Stun: stun.sma.de:3478
– Domain: ied.sma.de (for SIP URI)
10420
Self-consumption control was started
10421
Self-consumption control was stopped
10517
Dynamic active power limitation started.
The inverter limits the active power of the PV inverters to the set limit.
10518
Dynamic active power limitation terminated.
The inverter terminated the active power limitation of the PV inverters.
To Next Page
Loading...
