Steinberg CMC Series User Manual

Troubleshooting
CMC Series Operation Manual 34
Troubleshooting
The power of the device does not turn
on.
• Make sure that the device is properly connected to
the computer via a USB cable.
Connecting between the computer and the device via
a USB cable supplies power source to the device.
• Confirm whether or not a proper USB cable is used.
If the USB cable is broken or damaged, replace the
USB cable with a new one. Use a USB cable no longer
than three meters.
Cubase does not recognize the device.
• Make sure that the device is connected to the
computer before Cubase is started.
• Make sure that the device is properly connected to
the computer via a USB cable.
• Confirm whether or not a proper USB cable is used.
• Make sure that the TOOLS for CMC (Yamaha USB-
MIDI Driver and CMC Extension) has been installed.
• Make sure that a version of Cubase which is
compatible with operation with the device is used.
For latest information of the corresponding Cubase,
see the following web site.
http://www.steinberg.net
• Are you connecting a device equipped with an AI
knob and the CMC-AI simultaneously to one
computer?
If you are using Cubase 5.5.1 or any previous version
under the above-mentioned condition, the AI knob and
Lock button equipped with CMC-AI cannot be used.
• Make sure that the sleep/suspended/standby mode
of the computer is disabled.
When the computer returns from the power-saving
function with the function enabled, it may not be able
to recognize the device. Disable the power-saving
function.
The touch controller (fader or slider)
does not work properly.
• Do not touch the touch controller while the
indicator is moving immediately after connecting
the device to a computer.
If you touch it in the above-mentioned situation, the
touch controller may not work properly. In this case,
reconnect the device to the computer.
CMC-PD Editor/CMC-QC Editor cannot
change to online.
• Make sure that the device is connected to the
computer before the Editor is started.
• Make sure that CMC-PD/ CMC-QC is properly
connected to the computer via a USB cable.
• Is any other MIDI application running
simultaneously?
Quit any application software which may be using the
CMC-PD/ CMC-QC Port. If the application software
closes unexpectedly, restart the computer.

Steinberg CMC Series Specifications

General

Brand	Steinberg
Model	CMC Series
Category	Controller
Language	English