Problem Possible reason Remedy
The remote control is not
working.
The battery is exhausted Change the batteries
Apps such as You Tube can’t be
controlled like scroll down or
select.
A standard mouse/air mouse is
required to control touch screen.
Use a standard mouse or install
another application which does
not require air mouse (touch
screen) function
Cannot turn on the receiver The power adapter is not
connected to the 230 V outlet or
12 V plug into receiver.
Check whether the power
connector is completely
plugged into the DC socket of
the receiver.
No signal or weak signal,
intermittent reception.
Cables might have loosened.
Moisture might have entered
into cables or connectors.
Heavy rain at present.
Heavy storm at present.
Check the cable connections,
LNB and other equipment
connected between the LNB and
the receiver, or adjust the dish.
Wait for rain/storm to subside.
The satellite dish is not pointing
at the (correct) satellite(s)
Adjust the dish. Ask a local
satellite specialist for advice.
The satellite dish is too small
Trees or buildings are blocking
the path.
Change to a larger dish
Change the position of the dish
Scrambled service
Message in DTV
The channel is scrambled. Select an alternative channel.
No menu or signal from the
Android satellite receiver on
the TV
Wrong input on the TV Check whether the correct HDMI
input on your HDTV is selected.
The connections are not done
properly.
The quality of the connected
cables is insucient.
Ensure that the connections are
done correctly and are tting
well to the connected input/
output.
Check that the quality of all
cables is good. Reconnect all
cables between the receiver and
the TV set.
No internet connection/activities Make sure the wireless network
is connected and the security
key for the encrypted network
is correct.
Make sure you select the correct
IP address settings.
Some HDTVs cannot display the
entire picture
Setup the screen ratio on your
HDTV as automatic or change
the screen size in the system
menu.
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