Warranty
129
Stryker offers the following service contract programs:
SPECIFICATIONS GOLD SILVER PM* ONLY
Annually scheduled preventative maintenance X X
All parts,** labor, and travel X X
Unlimited emergency service calls X X
Priority one contact; two hour phone response X X X
Most repairs will be completed within 3 business days X X
JCAHO documentation X X X
On−site log book w/ preventative maintenance & emergency service records X
Factory−trained Stryker Service Technicians X X X
Stryker authorized parts X X X
End of year summary X
Stryker will perform all service during regular business hours (9−5) X X X
* Replacement parts and labor for products under PM contract will be discounted.
** Does not include any disposable items, I.V. poles (except for Stryker HD permanent poles), mattresses, or damage re-
sulting from abuse.
Stryker Medical also offers personalized service contracts.
Pricing is determined by age, location, model and condition of product.
For more information on our service contracts,
please call your local representative or call (800) 327−0770 (option #2).
Return Authorization:
Merchandise cannot be returned without approval from the Stryker Customer Service Department. An autho-
rization number will be provided which must be printed on the returned merchandise. Stryker reserves the
right to charge shipping and restocking fees on returned items.
SPECIAL, MODIFIED, OR DISCONTINUED ITEMS NOT SUBJECT TO RETURN.
Damaged Merchandise:
ICC Regulations require that claims for damaged merchandise must be made with the carrier within fifteen
(15) days of receipt of merchandise. DO NOT ACCEPT DAMAGED SHIPMENTS UNLESS SUCH DAMAGE
IS NOTED ON THE DELIVERY RECEIPT AT THE TIME OF RECEIPT. Upon prompt notification, Stryker
will file a freight claim with the appropriate carrier for damages incurred. Claim will be limited in amount to
the actual replacement cost. In the event that this information is not received by Stryker within the fifteen
(15) day period following the delivery of the merchandise, or the damage was not noted on the delivery receipt
at the time of receipt, the customer will be responsible for payment of the original invoice in full.
Claims for any short shipment must be made within thirty (30) days of invoice.
International Warranty Clause:
This warranty reflects U.S. domestic policy. Warranty outside the U.S. may vary by country. Please contact
your local Stryker Medical representative for additional information.
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