14
Troubleshooting guide
PROBLEM Possible cause What to do
Group Handle
is tight to turn
in the Group
Head
The Group Head Silicone Seal is
new and needs bedding in.
Keep using. This Seal will bed in during
the first few uses and become easier
to turn.
Too many coffee grinds used. Fill with less coffee grinds.
Group Handle
is loose
or comes
off during
espresso
extraction
Group Handle is not attached
correctly or has not been tightened
sufficiently.
Ensure all three tabs of the Group
Handle are fully inserted into the Group
Head and rotated to the centre position.
No Filter Basket inserted in the
Group Handle.
Ensure a Filter Basket is inserted into
the Group Handle before using in the
Group Head.
Espresso
squirts or
trickles down
the side of
the Group
Head during
extraction
Coffee grind is too fine and is
stopping the flow of water through
the grounds.
Change grinder to a coarser Grind
Setting.
Too many coffee grinds used. Fill with less coffee grinds.
Coffee grinds tamped too hard. Apply less force during tamping.
Top edge of Filter Basket has not
been cleaned of loose coffee grinds.
Wipe around top edge of the Filter
Basket before inserting into Group Head.
See Coffee Making Guide.
Group Head inside rim, Silicon Seal
or Shower Head is dirty.
Clean the parts with the Cleaning Brush
and damp cloth.
Group Head Silicone Seal is damaged
or worn.
Contact Sunbeam Customer Care.
Espresso
is too cold
Coffee beans being stored in the
fridge or freezer.
Store coffee beans in a dry, airtight
container. Place in a cool dark cupboard.
Custom extraction temperature being
used.
Use the default 92°C extraction
temperature. See Customisable -
Extraction Temperature.
Cup or glass was cold prior to
espresso pour.
Pour hot water from the Hot Water Tap
into the cup before extracting espresso.
Group Head or Handle not warmed
before use.
Hold the Group Handle under the Group
Head and press the ONE CUP BUTTON.
Allow water to run through.
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