15
Troubleshooting guide
PROBLEM Possible cause What to do
No espresso
pours or
pours out in
drips (over
extracted)
No water in the Water Reservoir.
Fill reservoir with water. Prime water
through the Group Head, press the
ONE CUP BUTTON. Allow water to run
through.
Coffee grind is too fine. Change to a coarser Grind Setting.
Too many coffee grinds used. Fill with less coffee grinds.
Coffee grinds tamped (compacted)
too hard.
Apply less force during tamping.
Custom shot volume being used. Reset to the default shot volumes.
The Filter Basket is blocked. See Care & Cleaning.
Group Head is dirty. A Cleaning Cycle is required.
See Cleaning Cycle.
Group Head is blocked. A Descaling Cycle is required.
See Descaling Cycle.
Espresso
does not
have any
crema, or
crema is
thin (Under
Extracted)
Coffee beans are old or dry.
Use freshly roasted coffee beans.
Coffee grinds too coarse. Change to a finer Grind Setting.
Not enough coffee grinds used. Fill with more coffee grinds.
Grinds not tamped (compacted)
enough.
Tamp more firmly. See Espresso
Extraction Guide section.
Espresso shot
volume too
much or too
little
Custom shot volumes being used. Restore to default shot volumes or
change your custom shot volume(s).
See Customisable - Shot Volumes.
Espresso
tastes bitter
Type of coffee beans being used. Try different brands of coffee beans.
Espresso has been over extracted. See problems earlier in this table.
Spent (used)
coffee cake
is wet
A little water will remain on top of the
used coffee cake.
Rest Group Handle on the Drip Tray for 5
sec to allow the water to dissipate before
disposing cake.
Too many coffee grinds used. Fill with less coffee grinds.
Dual Wall Filter Baskets being used. Dual Wall Filter Baskets will keep the
coffee cake wetter than Single Wall Filter
Baskets.
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