16
Troubleshooting guide
PROBLEM Possible cause What to do
Espresso
pours into
cup unevenly
Uneven tamping.
Ensure coffee grinds are tamped
evenly.
Obstruction in the Group Head or
Handle.
Check there is nothing obstructing the
Group Head or Handle & clean.
Pump makes
an unusual
noise
No water in the reservoir, and the
pump is 'dry'.
Fill reservoir with water, then press the
one cup button to prime unit before
brewing espresso. The pump noise will
decrease once water is flowing through
the system.
Water Reservoir is not correctly
positioned.
Insert the Water Reservoir into the
back of the unit, then press the one cup
button to prime unit before brewing
espresso.
Red Plug from the packaging may
still be inserted (the low water alert
will be illuminated).
Remove the red packaging plug found
at the base of the Water Reservoir.
New Pre-infusion Profiles has been
selected.
Different Pre-infusion Profiles make
different noise at the start of an
espresso extraction.
Water around
Drip Tray area
or on benchtop
Water overflowing from Drip Tray. Empty if the red Water Level Indicator
appears through the Drip Tray Stainless
Steel Grill.
Drip Dray not present, or not fully
inserted when Thermoblock is auto
purging.
Always Keep Drip Tray in place during
brewing espresso as a small amount
of water will be purged into the drip
tray under certain, normal operation
circumstances.
Milky coffee
is too cold
Milk may not be heated enough. Ensure that milk is heated properly
during texturing.
See Tip for Milk Texturing.
No steam
from the
Steam Wand
Steam Wand Tip is blocked. See Care & Cleaning for cleaning
methods.
No water in the Water Reservoir. Fill reservoir with water. Run hot water
through the Steam Wand to ensure
water flows.
Espresso Machine has scale build up. A Descaling Cycle is required.
See Descaling Cycle.
Steam Wand
making a
screeching
noise
Steam Wand Tip too deep. Lower Milk Jug. Ensure the Steam Wand
Tip is positioned correctly (just below
milk surface) when texturing.
See Tip for Milk Texturing.
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