17
Troubleshooting guide
PROBLEM Possible cause What to do
Not enough
foam when
texturing
Steam wand tip is wrongly
positioned in milk jug.
Ensure the Steam Wand Tip is
positioned correctly (just below milk
surface) when texturing.
See Tip for Milk Texturing.
Milk is not fresh. Ensure the milk being used is fresh.
Milk temperature is too warm. Ensure you start texturing with milk that
is around 4°C.
Type of Milk Jug being used. For best texturing results use a chilled
Stainless Steel Milk Jug.
Milk has been boiled. Start again with fresh, chilled milk. Heat
till the Milk Jug can only be held for
approximately 3 second, 60-65°C.
The milk is making bubbles rather
than microfoam.
Ensure the Steam Wand Tip is positioned
correctly when texturing. Tap the Jug on
the benchtop when finished to release
trapped air bubbles. See Tip for Milk
Texturing.
Milk is not taking in enough air. Keep the Steam Wand Tip just under the
surface of the milk.
Optimum
Grind Setting
is producing
an under
extracted
espresso
New Burrs are bedding in. This is
normal for the first few uses.
Turn the Bean Hopper clockwise in
small increments to a finer Grind.
Beans are losing freshness. Adjust grind setting to obtain
an optimum extraction.
Not enough coffee grinds used. Fill with more coffee grinds.
Grinds not tamped (compacted)
enough.
Tamp more firmly. See Espresso
Extraction Guide section.
No coffee
grinds coming
from the
Grinder Outlet
No coffee beans in the Bean Hopper. Fill the Bean Hopper with freshly roasted
coffee beans.
Hopper is not fully installed and gates
are not fully open.
Turn the Bean Hopper in a clockwise
direction. At Grind Setting 30, Hopper
Gates are then fully open.
The Grind Chamber or Outlet is
blocked.
Grinder needs cleaning.
See Care & Cleaning.