19
Troubleshooting guide
PROBLEM Possible cause What to do
Espresso
Machine turns
itself off
Your Espresso machine will go into
Standby mode after 20 minutes to
conserve power.
Flick on/off power switch downwards to
reactivate your machine.
Grinder will
not operate
after a large
amount of
grinding, and
grind icon is
flashing
Your grinder has overheated.
Wait for 6 minutes, once the auto-cool
down cycle has finished your machine
will be ready to use again.
Machine beeps
and Grinder
Icon flashes
when trying
to use the
grinder
Rapid icon flashing, and 3 beeps -
grinder has overheated.
Wait for 6 minutes, once the auto-cool
down cycle has finished your machine
will be ready to use again.
Slower icon flashing and beeping
for 3 seconds- bean hopper is not
correctly installed.
Correctly install the Bean Hopper.
Not possible to
pour espresso
and dispense
hot water at
the same time
Initially the dual thermoblock
heater functionality allows
simultaneous dispense of either
espresso or hot water, at the same
time as steam.
Finish brewing your espresso before
adding hot water.
Not all lights
illuminate
when the unit
is switched on
When switched on initially the unit
will enter a warm-up mode, during
this time the power-on light will
pulse.
Wait until the unit is warmed up, the
power light will stop pulsing, and the
display will illuminate.
Dispensed
quantity of
grinds is too
much or too
little
The factory grinder settings do not
match your personal preferences.
The grinder can be stopped at any time
during the grinding process by tapping
once downwards on the Group Handle
handle if over dispensing.
If the grind dispense amount is too
small, the quantity of grinds in the Group
Handle can be topped up by pushing
down on the Group Handle handle to
manually activate the grinder. Release
the handle when grind amount is correct.
The grinder dispense volume can be
customised to your requirements, see
'Fine tuning your espresso' section.
A double grind shot was selected
instead of a single.
Ensure that '1' is displayed on the Grind
Setting Position (1C).