Supermicro PDSBA - Frequently Asked Questions

3-3
Chapter 3: Troubleshooting
They should know of any possible problem(s) with the specifi c system confi guration
that was sold to you.
Please go through the ‘Troubleshooting Procedures’ and 'Frequently Asked
Question' (FAQ) sections in this chapter or see the FAQs on our website
(
http://www.supermicro.com/support/faqs/) before contacting Technical Sup-
port.
BIOS upgrades can be downloaded from our website at
(http://www.
supermicro.com/support/bios/
).
If you still cannot resolve the problem, include the following information when
contacting Supermicro for technical support: Motherboard model and PCB
revision number
BIOS release date/version (this can be seen on the initial display when your
system fi rst boots up)
System confi guration
An example of a Technical Support form is on our website at
(http://www.
supermicro.com/support/contact.cfm).
Distributors: For immediate assistance, please have your account number ready
when placing a call to our technical support department. We can be reached
by e-mail at support@supermicro.com, by phone at:(408) 503-8000, option 2,
or by fax at (408)503-8019.
Note: Not all BIOS can be fl ashed; it depends on the modifi cations to the
boot block code.
3-3 Frequently Asked Questions
Question: What type of memory does my motherboard support?
Answer: The PDSBA-Q+/PDSBA+/PDSBA/PDSBE supports unbuffered, DDR2-
800/667/533 MHz memory modules. See Section 2-4 for details on installing
memory.
Question: How do I update my BIOS?
Answer: It is recommended that you not upgrade your BIOS if you are not experi-
encing problems with your system. Updated BIOS fi les are located on our website
at (
http://www.supermicro.com/support/bios/). Please check our BIOS warning
message and the information on how to update your BIOS on our website. Also,
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