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Chapter 7: Troubleshooting and Support
No Power
• Check that the power LED on the motherboard is on.
• Make sure that the power connector is connected to the power supply.
• Check that the motherboard battery still supplies approximately 3VDC. If it does not,
replace it.
• Check that the system input voltage is 100-127Vac or 200-240Vac, 50-60Hz.
•
Figure 7-3. Location of the MB Power LED
7.3 Troubleshooting Procedures
Use the following procedures to troubleshoot your system. If you have followed all of the
procedures below and still need assistance, refer to the Technical Support Procedures or
Returning Merchandise for Service sections in this chapter. Power down the system before
changing any non hot-swap hardware components.
General Technique
If you experience unstable operation or get no boot response, try:
1.
cards, from the motherboard. Make sure the motherboard is not shorted to the chassis.
2.
3. Power up. If the system boots, check for memory errors and add-on card problems.
JPCIE5
1
REV:1.01
X12DPD-A6M25
DESIGNED IN USA
SAN MAC
MAC CODE
BAR CODE
BMC CODE
BIOS
LICENSE
CPU2 CPU1
JM22
JM21
VGA
LE6
JPL1
M.2-H SLOT1
M.2-H SLOT2
LED1
JVGA1
BMC_LAN
JLAN2
JP_MX1
LE2
LE1
JUIB1
LED_L1
LED_L0
PRESS FIT
PRESS FIT
LAN2
LAN1
JLAN1
JSFP1
JLAN0
JSFP0
JUSB1
J24
JPFR3
JPFR2
JPFR2
JPNCSI2
JWD1
JPNCSI1
FP1
BT1
JDBG
JPFR1
JDBG1
JPCIE9
LEDBMC
JPI2C1
JRK1
JP5 JP2
LEDPWR
JSEN1JTPM1
JNVME3
P1-NVMe0 x8
JNVME5
P1-NVMe1 x8
JNVME4
P2-NVMe2 x8
JNVME6
P2-NVMe3 x8
P2_DIMMF1
P2_DIMME1
P2_DIMMH1
P2_DIMMG1
P2_DIMMC1
P2_DIMMD1
P2_DIMMA1
P2_DIMMB1
P1_DIMMF1
P1_DIMME1
P1_DIMMH1
P1_DIMMG1
P1_DIMMC1
P1_DIMMD1
P1_DIMMA1
P1_DIMMB1
CPU1 SLOT9 PCI-E 4.0 X16
CPU2 SLOT5 PCI-E 4.0 X16
JSXB1:
CPU2 PCI-E 4.0 X8
JSXB2:
CPU2 PCI-E 4.0 X8
JPCIE4
CPU1 SLOT6 PCI-E 4.0 X8
JAIOM
CPU1 AIOM PCI-E 4.0 X16
JNVME1
P2-NVMe0 x8
JNVME2
P2-NVMe1 x8
COM1
JUSB2
LE2
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