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Chapter 7: Troubleshooting and Support
7.9 Where to Get Replacement Components
If you need replacement parts for your system, to ensure the highest level of professional
service and technical support, purchase exclusively from our Supermicro Authorized
Distributors/System Integrators/Resellers. A list can be found at: http://www.supermicro.com.
Click the "Where to Buy" tab.
7.10 Reporting an Issue
Technical Support Procedures
Before contacting Technical Support, please take the following steps. If your system was
purchased through a distributor or reseller, please contact them for troubleshooting services.
1. Please review the Troubleshooting Procedures in this manual and Frequently Asked
Questions on our website before contacting Technical Support.
2. BIOS upgrades can be downloaded from our website. Note
3. If you still cannot resolve the problem, include the following information when contacting
us for technical support:
• System, motherboard, and chassis model numbers and PCB revision number
• BIOS release date/version (this can be seen on the initial display when your system
•
An example of a Technical Support form is posted on our website. Distributors: For immediate
assistance, please have your account number ready when contacting our technical support
department by email.
Returning Merchandise for Service
A receipt or copy of your invoice marked with the date of purchase is required before any
warranty service will be rendered. You can obtain service by calling your vendor for a Returned
Merchandise Authorization (RMA) number. When returning to the manufacturer, the RMA
number should be prominently displayed on the outside of the shipping carton, and mailed
prepaid or hand-carried. Shipping and handling charges will be applied for all orders that
must be mailed when service is complete.
For faster service, RMA authorizations may be requested online (http://www.supermicro.com/
support/rma/).
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