3-3
Chapter 3: Troubleshooting
3-2 Technical Support Procedures
Before contacting Technical Support, please make sure that you have
followed all the steps listed below. Also, Note that as a motherboard
manufacturer, Supermicro does not sell directly to end users, so it is
best to rst check with your distributor or reseller for troubleshooting
services. They should know of any possible problem(s) with the specic
system conguration that was sold to you.
1. Please go through the ‘Troubleshooting Procedures’ and 'Frequently
Asked Question' (FAQ) sections in this chapter or see the FAQs on
our website (http://www.supermicro.com/support/faqs/) before
contacting Technical Support.
2. BIOS upgrades can be downloaded from our website at (http://
www.supermicro.com/support/bios/).
Note: Not all BIOS can be ashed. Some cannot be ashed; it
depends on the boot block code of the BIOS.
3. If you've followed the instructions above to troubleshoot your
system, and still cannot resolve the problem, then contact Supermi-
cro's technical support and provide them with the following infor-
mation:
• Motherboard model and PCB revision number
• BIOS release date/version (this can be seen on the initial display
when your system rst boots up)
• System conguration
• An example of a Technical Support form is on our website at (http://
www.supermicro.com/support/contact.cfm).
4. Distributors: For immediate assistance, please have your account
number ready when placing a call to our technical support depart-
ment. We can be reached by e-mail at support@supermicro.com,
by phone at: (408) 503-8000, option 2, or by fax at (408)503-
8019.
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