3-2
X9SKV Motherboard Series User's Manual
Memory Errors
1. Make sure that the ECC SO-DIMM modules are properly installed and fully
seated in the slots.
2. Please check Section 2-3 and make sure that you are using the correct memory.
Also, it is recommended that you use the memory modules of the same type
and speed for all DIMMs in the system.
3. Check for bad DIMM modules or slots by swapping modules between slots to
see if you can locate the faulty modules.
4. Check the power supply voltage 115V/230V switch.
If You Lose the System’s Setup Conguration
1. Please be sure to use a high quality power supply. A poor quality power supply
may cause the system to lose the CMOS setup information. Refer to Section
1-5 for details on recommended power supplies.
2. The battery on your motherboard may be old. Check to verify that it still supplies
~3VDC. If it does not, replace it with a new one.
3. If the above steps do not x the Setup Conguration problem, contact your
vendor for repairs.
3-2 Technical Support Procedures
Before contacting Technical Support, please make sure that you have followed all
the steps listed below. Also, Note that as a motherboard manufacturer, Supermicro
does not sell directly to end users, so it is best to rst check with your distributor or
reseller for troubleshooting services. They should know of any possible problem(s)
with the specic system conguration that was sold to you.
1. Please go through the ‘Troubleshooting Procedures’ and 'Frequently Asked
Question' (FAQ) sections in this chapter or see the FAQs on our website
(http://www.supermicro.com/support/faqs/) before contacting Technical
Support.
2. BIOS upgrades can be downloaded from our website at (http://www.supermicro.
com/support/bios/).
Note: Not all BIOS can be ashed. Some cannot be ashed; it depends
on the modications to the boot block code.
3. If you've followed the instructions above to troubleshoot your system, and still
cannot resolve the problem, then contact Supermicro's technical support and
provide them with the following information:
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