3-3
Chapter 3: Troubleshooting
• Motherboard model and PCB revision number
• BIOS release date/version (this can be seen on the initial display when your
system rst boots up)
• System conguration (OS version, peripheral devices, power supply type, etc)
An example of a Technical Support form is on our website at (http://www.
supermicro.com/support/contact.cfm).
4. Distributors: For immediate assistance, please have your account number ready
when placing a call to our technical support department. We can be reached
by e-mail at support@supermicro.com, by phone at: (408) 503-8000, option
2, or by fax at (408)503-8019.
3-3 Frequently Asked Questions
Question: What type of memory does my motherboard support?
Answer:
The X9SKV Motherboard Series supports up to 32GB of ECC DDR3 1333/1600
MHz, two-way interleaved or non-interleaved SO-DIMM memory. See Section
2-4 for details on installing memory.
Question: Why does Microsoft Windows show less memory than what is
physically installed?
Answer: Microsoft implemented a design change in Windows XP with Service
Pack 2 (SP2) and Windows Vista. This change is specic to the Physical Ad-
dress Extension (PAE) mode behavior which improves driver compatibility. For
more information, please read the following article at Microsoft’s Knowledge
Base website at: http://support.microsoft.com/kb/888137.
Question: How do I update my BIOS?
Answer: It is recommended that you do not upgrade your BIOS if you are not
experiencing any problems with your system. Updated BIOS les are located
on our web site at http://www.supermicro.com/support/bios/. Please check our
BIOS warning message and the information on how to update your BIOS on our
web site. Select your motherboard model and download the BIOS (.rom) le to
your computer. Also, check the current BIOS revision and make sure that it is
newer than your BIOS before downloading. You may choose the zip le or the
.exe le. If you choose the zipped BIOS le, please unzip the BIOS le onto a
bootable device or a USB pen/thumb drive. To ash the BIOS, run the batch
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