Table 12-18
Common error messages in NetBackup Appliance Shell Menu
(continued)
Explanation / Recommended actionError messages
Verify that you added the appliance host name to the master server’s
known server list. You can use the NetBackup Administration Console
to add the appliance to the master server"s known server list.
See the NetBackup Administrator's Guide for instructions.
Master server denied access to this
appliance
Make sure that the NetBackup services are up and running on the master
server. Also verify that there are no firewalls blocking accesses to the
master server services.
See the NetBackup Administrator's Guide for more information on how
to allow access through firewalls.
Unable to connect to master server
Make sure that the NetBackup services are up and running on the
appliance. If you encounter this issue, restart the NetBackup services.
Failed to get NetBackup version
If the master server is a standard non-appliance master server, upgrade
the NetBackup software on the master server to a version that is equal
to or higher than the current media server version.
Upgrade the master server if it is an appliance with the appliance version
that contains NetBackup release equal to or higher than the NetBackup
release on the media server.
Master server version is lower than the
media server version
This problem can arise due to multiple issues. For example, if the disks
are offline or the disk volume is disabled. In these scenarios:
■ Collect DataCollect log and the output of vxprint-hqt
command.
■ Check /log/app_vxul/409-9-*.log for the actual disk group
and volume-related errors.
Failed to access disk storage
First, attempt to change value of the required partition size or the
percentage. Second, enter a value that is in a different format than what
was originally used. For example, enter an absolute size and restart the
appliance host.
Check /var/log/sf.log for volume (VxVM) error messages.
Failed to resize volumes
Wait for a day and if the issue is still not resolved, contact Symantec
customer support.
Resize hangs for a long period of time
Make sure that a valid license for the NetBackup Flexible Disk Option
is installed on the media server.
Failed license check for AdvancedDisk
storage
190NetBackup Appliance error messages
Error messages displayed on the NetBackup Appliance Shell Menu
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