Symantec NetBackup 5230 - Failed to Perform the Appliance Factory Reset Operation on a Media Server

4
Log on to the NetBackup Appliance media server using theNetBackup Appliance
Shell Menu.
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You can use the following command to restart nbrmms process.
Main > Support > Processes NetBackup Start
Note: If the issue reoccurs, uncomment or configure the CR_STATS_TIMERline in
pd.conf on the affected media server for 300-seconds changeCR_STATS_TIMER =
300
See “Troubleshooting generic issues” on page 71.
Failed to perform the Appliance Factory Reset
operation on a media server
When a media server contains SLP (Storage Lifecycle Parameter) based backup
images, it is vital that you perform a cleanup of these images and policies, before
running a Appliance Restore > Factory Reset operation. This is because when
you try to perform a factory reset on a media server that has SLP-based backup
images stored on its storage devices, the following error may appear:
- [Warning] Found some storage units in Storage Lifecycle Policies:
- [Warning] SLP: slp, storage units: stu_adv_applabc stu_disk_applabc
- [Warning] The factory reset will not be able to remove the
above storage units
as part of the reset. Please manually remove the storage units from the
above Storage Lifecycle Policies using the NetBackup Administration Console
before running a factory reset.
>> Factory reset validation found some minor issues.
Continue with factory reset shell menu? [yes/no]
To resolve this error, select No, and manually cleanup the SLP-based storage
images using the NetBackup Administration Console. After you have removed all
the SLP backup images, perform the factory reset operation.
For more information on manually cleaning up the SLP-based storage, refer to the
SLP Parameters properties section in the Symantec NetBackup™ Administrator's
Guide and tech note TECH150431.
If you select Yes, and continue with the factory reset, the reconfiguration of the
same media server may fail.
See “Troubleshooting generic issues” on page 71.
85Troubleshooting generic issues
Failed to perform the Appliance Factory Reset operation on a media server