■ Symantec VRTSexplorer tool reference page, (TECH17676)
■ How to Download and run Metasave, (HOWTO36957)
About troubleshooting FactoryReset problems
Note: Factory reset is not supported if you have upgraded a 52xx master server or
media server to version 2.6. If you want the latest version of the appliance software
on your appliance you can install the latest software version from the USB flash
drive. Contact Symantec Technical Support for the latest version of the appliance
software.
The FactoryReset function is used to return an appliance to its default state. The
following issues may occur when you use this function:
■ You may encounter one of the following issues when you perform a
FactoryReset function on an appliance that has network issues:
■ The network may timeout.
This situation is likely to occur if the appliance is a media server appliance
and it cannot communicate with the master server.
■ Any configured storage units on the master server may not get cleaned
properly.
If you encounter any of these situations, you must ensure that you clean up the
storage units properly, before you reconfigure the appliance.
■ If you choose the Storage Reset option during a factory reset, the data or storage
may not be deleted. This situation happens if one of more partitions are in use
or some processes continue to access the partition. To remove the storage in
this scenario, run the Support > Storage Reset command after performing a
factory reset.
The following is an example of an error message that is displayed when storage
is not reset:
- [Error] Failed to unmount the 'Configuration' partition '0'
because the partition is currently in use. Restarting the appliance
and retrying the operation may help to resolve the issue. Contact
Symantec Technical Support if the issue persists.
Note: The Storage Reset command is only available when the appliance is in
a factory state.
80Troubleshooting generic issues
About troubleshooting FactoryReset problems
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