Symantec NetBackup 5230 - Page 192

Table 12-19
Manage > Software view (continued)
Recommended actionExplanationError message
Please contact Symantec Technical
Support.
The source of the error cannot be
found.
Unknown error. Please contact
Symantec Technical Support!
Please check if the rpm you are trying
to install has already been installed on
the appliance.
The rpm (SUSE installer package) is
already installed on the appliance.
Software update, <rpm> is already
installed on compute node, <node
name>.
Please check if there are some system
errors.
Unable to check weather the rpm
(SUSE installer package) you are
trying to install is already present on
the appliance.
Unable to verify that software update,
<rpm>, is installed
Please check if there are some
network problems, or the master
server was turn off un-expectedly.
Failed to get the version info on the
master server.
Failed to get NetBackup version on
Master <master server name>.
Please ensure that the NBU version
is installed on the master server, or it’s
not the proper patch to install.
The version number on the master
does not match the requirements from
the patch.
Version of NetBackup on Master
<master server name> is <version
number>, should be <version number>
Please check the appliance mode in
bp.conf and contact Symantec
Support.
The appliance mode in bp.conf file
is not correct.
Invalid Appliance mode.
Please check that the EEB name you
have used.
This error message is only for the
rollback of EEB. The EEB name is not
valid.
Please provide a valid EEB name.
Please check if the md5 number of
the rpm (SUSE installer package) is
correct. It’s commended to
re-download the rpm.
Signature error found in the rpm
(SUSE installer package) .
Patch <rpm name> signature check
failed.
Please stop the NetBackup jobs,
before upgrading the appliance
software.
The upgrade requires stopping all
NetBackup jobs.
NetBackup jobs are currently in
progress. Stop all NetBackup jobs and
then try the upgrade again.
Please check if the NetBackup
services are running correctly.
The upgrade process checks to see if
there are any active NetBackup jobs.
The upgrade process only proceeds if
it is determined no active jobs are
detected. If the backup job summary
cannot be complied it means that
some of the process are not running.
Unable to gather backup job summary
information. This may indicate that
some processes are not running and
that you should restart your appliance.
192NetBackup Appliance error messages
Error messages displayed on the NetBackup Appliance Shell Menu