Service and Support
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7. Service and Support
Symmetricom's Customer Assistance Centers are a centralized
resource to handle all of your customer needs.
Customer Assistance Center Telephone Numbers:
Worldwide (Main Number): 1-408-428-7907
USA, Canada, Latin America including Caribbean, Pacific Rim
including asia, Australia and New Zealand: 1-408-428-7907
USA toll-free: 1-888-367-7966 (1-888-FOR-SYMM)
Europe, Middle East & Africa: 49 700 32886435
Technical Support can be obtained either through the Online Support
area of our website
(http://www.symmetricom.com/support/index.aspx), or by calling one
of the above Customer Assistance Center numbers.
When calling the worldwide, or USA-based number, select Option 1 at
the first prompt. Telecom Solutions Division customers should then
select Option 1; Timing, Test and Measurement Division customers
should then select Option 2.
Technical Support personnel are available by phone 24 hours a day, 7
days a week through the Main Customer Assistance Center number
above and from 8 a.m to 5 p.m Central European Time, weekdays, at
the Europe, Middle East and Africa number.
Customers who have purchased Technical Support Contracts may e-
mail support requests to:
support@symmetricom.com (Americas, Asia, Pacific Rim)
emeasupport@symmetricom.com (Europe, Middle East, Africa)
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