2. Service
Returning the Instrument to Symmetricom for Service
26
Returning the Instrument to
Symmetricom for Service
To Provide Repair Information
If you are shipping the instrument to Symmetricom for service or repair, call
your nearest Symmetricom sales representative or distributor to make
arrangements. Alternatively you can visit our web site at
http://www.symmetricom.com/support/warrantyandrepair and fill out the form
to receive an RMA and return address information.
IMPORTANT
NOTE
If you do not have the original shipping container for the 5071A it is
STRONGLY recommended that you first order the packaging kit part
number 59991-91105 from Symmetricom before returning for repair.
This kit provides all the necessary packaging material to give the
greatest amount of protection against shipping damage. Any 5071A
received for repair in any other packaging and found damaged will
not be covered under any Symmetricom warranty program. Such
damage will be evaluated and you will be provided with a quotation to
repair such damage before regular repair or calibration can be
performed.
It is also advised that all hazardous materials regulations for labeling be
followed for your local and country laws. The following web site will provide
you with up-to-date instructions: http://www.symmttm.com/5071A/Shipping/
Be sure to include the RMA with the shipment.
To Pack in the Original Packaging Materials
To protect your 5071A against shipping damage repack the instrument in its
original packaging for shipment. Shipping kit Part Number 59991-91105 is
available through Symmetricom. In any correspondence, refer to the instrument
by the model number and complete serial number.
1 Disconnect the power cord, probes, cables, or other accessories
attached to the instrument.
2 Make sure the folded corrugated spacer (which normally contains
the manuals) is in the box to ensure proper fitting.
3 Make sure the four polystyrene corner blocks are in their proper
positions in the box.
4 Place the instrument on the four polystyrene corner blocks with
the 3-ply pad at the rear panel end of the instrument.
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