T-Mobile High-Speed Internet Gateway User Guide [Issue 4.0]
Page 10
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or call T-Mobile customer service at 1-844-275-9310
Setting up the T-Mobile High-Speed
Internet Gateway
Recommended setup: use the mobile app
Using the Quick Start Guide and the T-Mobile Home Internet mobile app
provides the easiest setup experience. The T-Mobile Home Internet
mobile app can be downloaded from either Google Play or the App
Store.
Use the following instructions for managed setup only if you are unable
to use the mobile app.
Manual setup: identify an ideal location
You will start by identifying the ideal location for your gateway—that
location will meet the following criteria:
• Near a window where the signal strength is strongest
• In an open space away from:
▪ Walls or obstructions
▪ Heavy-duty appliances or electronics such as microwave
ovens and baby monitors
▪ Metal fixtures, enclosures, cabinets, reinforced concrete,
or pipes
• Near a power outlet
• On an upper floor of the home or at least 6 feet off the floor
The following procedure will help determine the best location for your
gateway.
NOTE
Once you find a good signal, do not reposition the device. If the
position changes, you may need to verify the signal strength again.
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