T-Mobile High-Speed Internet Gateway User Guide [Issue 4.0]
Page 38
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or call T-Mobile customer service at 1-844-275-9310
Troubleshooting
No signal
This LCD alert indicates there is no network
signal, which could mean local cellular
equipment is down for any number of
reasons, or the gateway may need to be re-
positioned.
If the connection does not improve in a
reasonable amount of time, you can contact T-
Mobile customer service or refer to the section Manual setup: identify an
ideal location and reposition the device.
Prevent overheating
Make sure that obstacles never obstruct airflow vents on the top or
bottom of the gateway's enclosure. Allow at least 100mm/4in clearance
on all sides of the enclosure. Ensure the gateway is at least 3 feet from
baseboard heaters.
If the gateway feels hot to touch, unplug it immediately and let the
device cool before plugging it in again.
T-Mobile High-Speed Internet Gateway does not
start
If the gateway does not start up, verify the power cord is connected. If
the gateway is connected to power and still does not start, contact T-
Mobile technical support.
Poor Internet experience
If you feel your overall internet experience is poor, try repositioning the
gateway; refer to the section Manual setup: identify an ideal location.
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