Taylor Horizon 8752 - Section 8: Troubleshooting Guide

Section 8
8-1
Models 8752 and 8756 with Horizon® Pump
Troubleshooting Guide
8
Troubleshooting Guide
Table 8-1
Problem Probable Cause Remedy
Page
Ref.
1. No product is being
dispensed.
a. Low on mix. The MIX OUT light is
on.
a. Add mix to the mix tank and press the
AUTO button.
5-3
b. The power switch is in the off
position.
b. Place the power switch in the on
position and press the AUTO button.
- - -
c. The beater motor is out on reset. c. Reset the freezer. 5-2
d. The beater assembly is rotating
counterclockwise.
d. Contact a service technician to correct
rotation to clockwise.
- - -
e. Insufficient mix in the freezing
cylinder.
e. See problem 2. - - -
f. Restriction in the door spout. f. Remove the draw handle and raise the
draw valve all the way up to remove
restriction. Never put objects or fingers
in door spout.
- - -
g. Machine is unplugged. g. Plug the machine into the wall
receptacle.
- - -
h. Circuit breaker is off, or the fuse is
blown.
h. Turn the breaker on, or replace the fuse. - - -
i. The mix probe was not installed
properly, or was damaged.
i. Check the mix probe installation. 6-11
2. Insufficient mix in the
freezing cylinder.
a. Suction line is not fully submerged in
the mix.
a. Arrange the suction line so the weighted
end is fully submerged.
6-11
b. The suction tube is kinked. b. Make sure the tube is not obstructed. - - -
c. The draw rate is set incorrectly. c. Set the draw rate to deliver 1/2 oz. per
second.
5-3
d. The pump motor is not activated. d. Place the power switch in the off
position. Push the reset button on pump
drive motor. Return the power switch to
the on position. Press the AUTO button.
(For Model 8756, press the AUTO
button for the opposite freezing cylinder
as well.)
- - -
e. The mix inlet tube is frozen or
clogged.
e. Use the long flexible brush and
sanitizing solution to clear the restriction
in the mix inlet tube. Contact a service
technician to correct the cause of over-
refrigeration in the mix cabinet.
- - -
f. The mix pump is pumping foam. f. Incorrect handling of rerun. Remove all
foam.
7-1