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General information
other surfaces, which generate fi bres, or place
it in locations preventing the free fl ow of air
over its surface.
• Do not submerge any part of your product
in water and do not use it in damp or humid
conditions, such as bathrooms.
• Do not expose your product to fi re, explosive
or other hazardous conditions.
• There is a slight chance that your phone
could be damaged by an electrical storm.
We recommend that you unplug the power
and telephone line cord from the base for the
duration of the storm.
Telstra accessories and replacement
items
For a full range of accessories and
replacement items for Telstra products, please
call 1300 369 193.
How many telephones can you have?
All items of telephone equipment have a
Ringer Equivalence Number (REN), which is
used to calculate the number of items, which
may be connected to any other telephone
line. Your Telstra Colombo has a REN of 0.1.
A total REN of 3 is allowed, if the total REN of
3 is exceeded, the telephone may not ring.
With different telephone types there is not
guarantee of ringing, even when the REN is
less than 3.
Product warranty & Customer service
IMPORTANT
Please retain this booklet with your sales
receipt as proof of the date of purchase.
Customer Service
If you require assistance in operating this
product please call the TecHelp Information
Line on 1300 369 193 or contact us by e-mail
at: tcpsupport@ingrammicro.com.au
If you are trying to access a Telstra Network
Service and require assistance specifi cally
related to the network service or would like
to subscribe to the service, contact Telstra on
132200 for residential or 132000 for business.
Product Warranty
Subject to the conditions below, Telstra
guarantees this product against any defect in
materials or workmanship under conditions
of normal use for a period of 24 months from
date of purchase. The benefi ts conferred
by this warranty are in addition to other
warranties and remedies that are implied
under the Trade Practices Act and similar
State and Territory laws (Statutory Rights).
Subject to your Statutory Rights, the goods
will not be eligible for service under this
warranty if:
a. Proof of purchase cannot be provided;
b. The defect was caused by an accident,
misuse, abuse, improper installation or
operation, vermin infestation, lack of
reasonable care, unauthorised modifi cation,
loss of parts, tampering or attempted repair
by a person not authorised by Telstra;
or
c. The product has been damaged by lightning
or a mains power surge.
To obtain service during the terms of this
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