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TROUBLESHOOT YOUR WI-FI CONNECTION
CONNECT VIA WI-FI
ARE YOU ABLE TO CONNECT?
If your device has a Wi-Fi connection, the WIRELESS light should be steady or
flashing green.
If the light isn’t green, try switching the Wi-Fi function on your device off then on again.
If this doesn’t help, you may also try connecting with another Wi-Fi enabled device.
If this doesn’t work, you may have a faulty device.
If you still can’t connect, you may have a faulty T-Gateway. Please contact us through
one of the options in the ‘More Help’ section.
DO YOU NEED MORE RANGE?
Your T-Gateway has a strong Wi-Fi signal that can provide most houses with fast
wireless throughput.
If you need more speed at a greater distance, we offer Home Network Extenders.
These boost the signal strength and help it reach all the way through your house,
or out to your backyard.
Extenders are available for purchase at Telstra shops.
IS YOUR CONNECTION STABLE?
The range and speed you get with your devices will depend on factors such as distance
from the T-Gateway and other devices in your home.
If your connection isn’t strong, or it drops out, try moving your device closer to your
T-Gateway, or try connecting using the Ethernet cable.
You can check out the HELP section on your T-Gateway, which has links to useful tools
allowing you to measure your Wi-Fi connection in the various spots within your home.
If you can’t move your device, or you need a fast connection at that distance, you may
want to consider a Home Network Extender. Read the next panel for more information.
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