28xx CIP-D User Guide xiii
TELTRONICS PRODUCTS FOR VOIP COMMUNICATIONS
911 EMERGENCY CALLING LIMITATIONS AND OBLIGATIONS
(a) Customer, at Customer’s cost, shall be responsible for procuring the supply, implementation,
connection and support of any required telephone service including emergency 911 call service over the Internet
and/or public switched telephone network (“PSTN”) from one or more third party service providers as required for
use of Products including without limitation, VOIP phone and Soft Phone software and hardware furnished by
Teltronics or its distributors or resellers (“Products”) for voice over internet protocol (“VOIP”) communications.
(b) Customer are responsible for complying with all laws, rules and regulations applicable to the installation
and use of Products (collectively, “Laws”) including without limitation all Laws relating to 911 dialing for emergency
service.
(c) 911 dialing to an appropriate public safety answering point (“PSAP”) for emergency service is limited
when using a VOIP phone and Soft Phone Product co-located with and connected to the switch Product at
Customer’s enterprise location because VOIP communication service may be interrupted, delayed, lost or
terminated due to various causes including but not limited to power outage, excessive bandwidth consumption,
termination of service with or by the network service provider and/ or other T1 provider, product, equipment,
software, system and/or network failures or computer viruses. It is strongly recommended that Customer make
alternative 911 dialing available to employees and other individuals at Customer’s enterprise via traditional wire
line service over the PSTN.
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