Chapter 4 Appendix
30
Appendix 3 FAQs
This section provides solutions to problems that may occur during installation and
operation of the device. Read the following if you are running into problems. If your
problem is not covered here, please feel free to go to www.tendacn.com to find a
solution or email your problems to: support@tenda.com.cn. We will be more than happy
to help you out as soon as possible.
Q: I entered the device’s default access “re.tendacn.com” in the web
browser but cannot access the utility. What should I do?
a. Check whether device is functioning correctly. The PWR LED should blink
after device is powered up. If it does not light up, then some internal faults
may have occurred.
b. Verify physical connectivity by checking whether a corresponding port’s
link LED lights up. If not, try a different cable.
c. Verify your PC obtains IP address automatically or configure the IP
manually by keeping the IP in the same network segment with the device’s
LAN IP (192.168.0.1~192.168.0.253).
d. Press the RESET button with something pointed for about 7 seconds to
restore the device to factory default settings and re-login.
Q: What should I do if I forget the login password to my device?
Reset your device by pressing the RESET button for over 7 seconds.
Q: My computer shows an IP address conflict error after having
connected to the device. What should I do?
a. Check if there are other DHCP servers present in your LAN. If there are
other DHCP servers except your range extender, disable them
immediately.
b. The default IP address of the device is http://re.tendacn.com; make sure
this address is not used by another PC or device. In case that two
computers or devices share the same IP addresses, change either to a
different address.
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