Tenda AC15 User Manual

126
2 FAQs
Read the following Frequently Asked Questions if you are running into problems.
Q1: I cannot log in to the wireless router’s Web Manager. What should I do?
A1: Please follow the instructions below step by step.
a. Verify the Ethernet cable between your PC and the router is intact and well-connected. If not, use
another Ethernet cable.
b. Clear cache of your browser, or open another web browser.
c. Double check the TCP/IP settings on your computer. Verify if it is set to obtain an IP automatically.
d. Press and hold the RST button for about 8 seconds, then release it to restore factory settings; then
try to login again.
e. Try to login on another computer, smart phone or iPad.
Q2: I forget my WiFi password, what should I do?
A2: Please follow the instructions below step by step.
a. Log in to the wireless router’s User Interface, and find Wireless Settings > WiFi Name &
Password.
b. Restore the wireless router to factory default settings, and reset the WiFi password.
Restore Method: Press and hold the RST button for about 8 seconds and then release it.
The default WiFi password is on the label which can be found on the router’s front or rear panel.
Q3: I cannot access the Internet after completing the configuration according to the instructions. What
should I do?
A3: Please follow the instructions below step by step.
a. Please check the connection and verify if it is well-connected.
b. If your connection type is static IP, specific IP address and the other parameters must be filled out
on the Internet Settings page first.
c. Check whether you can access the Internet by connecting to the modem directly (without the router).
If not, please double check the configuration of your modem or consult your ISP.
Q4: I cannot see the newly-added pictures via DLNA feature, what should I do?
A4: If you want to see the newly-added resources via DLNA, you need to re-enable the DLNA feature.
Please disable DLNA feature in USB Application > DLNA, and enable it again in a few seconds.

Tenda AC15 Specifications

General

Ethernet LAN	Yes
Cabling technology	10/100/1000Base-T(X)
Networking standards	IEEE 802.11a, IEEE 802.11ac, IEEE 802.11b, IEEE 802.11g, IEEE 802.11n
Ethernet LAN data rates	10, 100, 1000 Mbit/s
Ethernet LAN interface type	Gigabit Ethernet
Product type	Tabletop router
Product color	Black
LED indicators	LAN, Power, System, USB, WPS
Wi-Fi band	Dual-band (2.4 GHz / 5 GHz)
Wi-Fi standards	802.11a, Wi-Fi 5 (802.11ac), 802.11b, 802.11g, Wi-Fi 4 (802.11n)
Top Wi-Fi standard	Wi-Fi 5 (802.11ac)
WLAN data transfer rate (max)	1300 Mbit/s
Bandwidth (first)	5 GHz
Bandwidth (second)	2.4 GHz
Mobile network connection	No
WLAN data transfer rates supported	600, 1300 Mbit/s
Antenna gain level (max)	3 dBi
Output current	2.5 A
Output voltage	12 V
AC input voltage	100 - 240 V
Power source type	AC
AC input frequency	50 - 60 Hz
USB 3.2 Gen 1 (3.1 Gen 1) Type-A ports quantity	1
Routing protocols	IP
Security algorithms	WPA, WPA2, WPA2-PSK, WPS
Certification	CE, FCC, RoHS, BSMI, NCC, EAC, C-tick, IC
Storage temperature (T-T)	-40 - 70 °C
Operating temperature (T-T)	0 - 40 °C
Storage relative humidity (H-H)	5 - 90 %
Operating relative humidity (H-H)	10 - 90 %
Harmonized System (HS) code	85176990

Weight and Dimensions

Depth	76.6 mm
Width	226 mm
Height	179.5 mm
Weight	1210 g