INS884EN-4 64/87
Diagnosis:
SmartCom 4G does not have a communication path to the Texecom Connect
Servers
Causes:
SmartCom 4G is not connected to the LAN / WLAN;
SmartCom 4G is not being provided internet access by the LAN/WLAN;
Incorrect IP addresses programmed in the Texecom Connect ARC
programming;
SmartCom 4G is being blocked by the LAN/WLAN from communicating on the
ports required for Texecom Connect.
Corrective Actions:
Check SmartCom 4G WiFi / Ethernet connection LED is ON (static – not
flashing).
Check router shows the SmartCom 4G as a connected device.
Note: SmartCom 4G Host Name = texe_hub.
Check for internet service provider parental controls that may be blocking
SmartCom 4G communications.
Note: e.g. BT Smart Setup, Sky Shield, Virgin Media Web Safe
Check Texecom Connect ARC has correct IP address(es) entered.
UDL/ Digi Options > Program Digi > ARC 1 Protocol = Texecom Connect
Pri No: 127.0.0.251
Sec No: blank
To automatically repopulate these settings:
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