Texecom SmartCom 4G User Manual

INS884EN-4 65/87
Program ARC Protocol as ‘Disabled’;
Reprogram ARC Protocol as ‘Texecom Connect’.
If connected to a ‘managed’ network; check with the network administrator that
the SmartCom can communicate through the following ports:
Port Protocol Direction
===============================
123 UCP Outbound
8883 TCP Outbound
443 TCP Outbound
Managed Networks
Please see section 6.2 Conneting to the panel for any issues with managed
networks.
Error Message: ACK. FAILED
Diagnosis:
Registration for a Texecom Connect account failed (no acknowledgment).
Causes:
Panel has not been defaulted following a firmware update.
SmartCom 4G is being blocked by the LAN/WLAN from communicating on one
of the ports required for Texecom Connect.
Corrective Actions:
Default the panel.
Ensure that the panel NVM is Unlocked.
Global Options > System Config. > Option 09: NVM is Unlocked /

Texecom SmartCom 4G Specifications

General

Brand	Texecom
Model	SmartCom 4G
Category	Network Hardware
Language	English