12 Troubleshooting
Problem Possible causes and solutions
You hear a 'pop' sound from the speakers when switching the
digital piano on and o.
This is normal. No need to worry.
No sound can be heard when playing the piano. Make sure that the volume control is set appropriately.
Check if headphones are plugged into headphone output 1 or
2. Connecting headphones will mute the speakers of the dig‐
ital piano.
Malfunction occurs when using a mobile phone. Using a mobile phone near the digital piano can cause inter‐
ference. To prevent this, turn o the mobile phone or use it
only at a safe distance.
Some notes on the keyboard sound wrong. Reset the tuning to the default setting and restart the device.
The digital piano is not detected when connected to a com‐
puter.
Check the USB cable for correct connection.
Connect the USB cable to another USB port on the computer.
Troubleshooting
DP-28 Plus
37
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