THOMSON Smart Bracket II - Page 37

17
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COLOUR VIDEO INTERCOM
F - FAQ
The gate control does not
release the automated door.
The cable section used is not
suitable.
Check the cable section with the
help of this operating manual.
The intercom panel and
the automated gate are not
connected correctly.
Check the connections and input
used for the automated gate
with the help of the operating
manual for the automated gate.
The electric strike plate
does not open the door.
The cable section used is not
suitable.
Check the cable section with the
help of this operating manual.
The intercom panel and the
strike plate are not connected
correctly.
Check the connections between
the intercom panel and the
electric strike plate.
The style of electric strike plate
used is not suitable.
Check that the strike plate
is compatible with the
specications included in this
manual.
When speaking with a
visitor, the monitor sound
is low or distorted.
The intercom panel microphone
is obstructed.
Check that the intercom panel
microphone is clean (dirtiness,
insects, etc.)
During a call, there is no
sound or the product
functions randomly
The monitor(s) is/are not in
the correct “Master” or “Slave”
mode
Check that the monitor
is correctly congured
by accessing the settings
management menu