THOMSON Smart Bracket II - Page 36

COLOUR VIDEO INTERCOM
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F - FAQ
If your problem is not covered below, please contact our technical support department.
Symptoms Possible causes Solutions
The intelligent bracket is
showing an error (red light)
when the screen is lit.
This is completely normal. The diagnostics run by the
intelligent bracket should be
relied on only when the screen is
disconnected.
The monitor will not switch
on.
The adapter is not connected
to the mains/the monitor is
not inserted correctly into the
intelligent bracket.
Check that all power supply
cables are correctly connected.
No image on screen (black
or blue screen).
The intercom panel and the
intelligent bracket are not
connected correctly.
Remove the screen of the
intelligent bracket and run
diagnostics.
Check the connections.
The cable section used is
not suitable for the distance
between the monitor and the
intercom panel.
Check the distance covered by
the cable section with the help of
this operating manual.
The image is blurred.
The cable section used is
not suitable for the distance
between the monitor and the
intercom panel.
Check the distance covered by
the cable section with the help of
this operating manual.
The cables that connect the
intercom panel to the monitor
are too close to 230V mains
power cables.
If possible, use a separate duct
for the cables that connect the
monitor to the intercom panel.
The intercom panel lens is dirty
or scratched
Clean the lens of the intercom
panel with a soft cloth.
Background noise when
talking.
The cable section used is
not suitable for the distance
between the monitor and the
intercom panel.
Check the distance covered by
the cable section with the help of
this operating manual.
The cables that connect the
intercom panel to the monitor
are too close to 230V mains
power cables.
If possible, use a separate duct
for the cables that connect the
monitor to the intercom panel.