56 57
When You Have a Problem / Others
English
Symptom Point to check Action to take
Page to
check
The lid does not
close or opens during
cooking.
Are there any cooked rice or grains of
rice adhering to the upper casing, inner
lid gasket, or around the hook catch?
Completely remove all remaining rice.
45
There is a gap
between the lid and
rice cooker.
Although a gap is generated between the lid and rice cooker due to their designs when
the lid is closed, this is not a problem as long as steam does not leak during cooking or
while the Keep Warm function is on.
—
The clearance between
the lid and rice cooker
becomes larger during
cooking.
Pressure is applied during cooking and the lid is lifted. The clearance between the lid
and rice cooker may become larger, however, the performance of the rice cooker is not
affected.
—
The lid does not close.
Is the inner lid set in place?
Set the inner lid.
47
Is the lid being closed just after
loosening cooked rice?
The inner lid of the pressure rice cooker
is highly air-tight. The lid may be slightly
hard to close but it is not a malfunction.
Close the lid slowly.
21
Condensation collects
in the upper casing.
Condensation may collect in the upper casing immediately after rice is cooked or while
the Keep Warm function is on but it is not a malfunction. Wipe the upper casing using a
dry cloth when condensation collects.
—
Is the inner lid dirty?
More condensation can collect if the
inner lid is dirty.
Thoroughly clean the inner lid using a
mild detergent for household use.
44
45
47
Is Eco selected?
When using the Eco menu item, more condensation may be formed on the inner lid.
If condensation becomes an issue, it is recommended to use the Plain menu item.
10
Nothing happens
when a key is pressed.
Is the power plug connected to an
outlet?
Connect the power plug securely to an
outlet.
19, 21
26, 28
29, 33
36
Is the Keep Warm lamp on?
Press [Cancel] to turn off the Keep Warm
function and then try the operation again.
24
The power plug
sparks.
A tiny spark specific to the induction heating method may occur when the power plug is
connected or disconnected, however, it is not a malfunction.
—
There is a smell of
plastic.
Such smells may occur when the rice cooker is first used, however, they should go away
over time. If this is an issue, clean the rice cooker according to How to Self Clean.
48
There are stripes or
waves on the plastic
parts.
Such stripes and waves are produced when the resin is being molded. They do not
affect the performance of the rice cooker.
—
Rice has not been
completely cooked.
appears on the
display.
When [Cancel] is pressed, the following
appears on the display.
The rice cooker is in the demo mode. In
this case, contact the place of purchase.
—
Troubleshooting
█
Error Displays and Actions to Be Taken
Adjusting the Steaming Time
(Exp. Limited Cups Menu)
Plastic parts
Plastic parts that are exposed to heat or steam may deteriorate over time. In this case, contact the place
of purchase.
Display Action to take
Page to
check
E:02 appears on
the display and the
rice cooker beeps
continuously.
When the rice cooker is placed on a carpet, the air inlet and outlet are
blocked, the temperature goes up, and the rice cooker may not respond
even if a key is pressed. When the rice cooker is placed in a high
temperature place, the temperature goes up and similar conditions may
be found. Perform the following procedure in such a case.
(1) Disconnect the power plug.
(2) Move the rice cooker to a location where there is nothing to block the
air inlet and outlet and the ambient temperature is not high.
(3) Connect the power plug to the outlet again and press a key.
* If the rice cooker still does not respond, there is a malfunction in
the rice cooker. Disconnect the power plug and contact the place of
purchase for repair service.
5
E:11 appears on the display.
A code starting with
E other than E:02 or
E:11 appears on the
display.
There is a possibility of malfunction. Disconnect the power plug and then
contact the place of purchase.
—
Procedure for adjusting the steaming time
When selecting Exp. Limited Cups and adjusting the steaming time, perform the following procedure.
* Complete the following procedure from steps
1
to
7
each within 30 seconds
with the power plug connected to the outlet. If no operation is performed within
30 seconds, the current time is displayed again and the steaming time cannot
be set. Restart the procedure to set the steaming time again.
* The setting cannot be changed during cooking, when the Keep Warm function
is on, when the timer function is set, when the Soak Timer is in use, during
reheating, or during additional heating.
* To cancel adjustment of the steaming time, press [Cancel].
●
Value change
0: 0 min.
1: +1 min.
2: +2 min.
●
Mode adjustment
5:
Steaming time
adjustment
Press [Menu | ] to select Plain.
1
Press [Start].
4
Press [Hour] or [Min] to adjust the time.
5
Press [Start].
6
When [Timer] is held down for
approximately 3 seconds or more, the
setting is completed and the current time
is displayed again.
7
Hold down [Timer]
for approximately
3 seconds or more.
2
Press [Hour] to set
the mode to 5.
3
Mode
Steaming time adjustment
0: 0 min. (default setting)
1: +1 min.
2: +2 min.
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