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TIPTEL 3240 - 3.22. Automatic Call Distribution (ACD)

TIPTEL 3240
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To configure a BLF key via phone user interface:
PATH: Press Menu-->Features-->Programmable keys-->Line Keys/DSS keys(DSS keys only for
Tiptel3240)-->BLF--> Save soft key;
3.21.BLFListCode
BLF ListWhile using BroadSoft platform, the accounts which are monitored by the sip
phone will reply the subscribe news in the form of xml list to improve efficiency.
BLF List CodeWhile using BroadSoft platformwhen press BLF List key configured the BLF
LIST CODEcan Pick up call or Barge in call.
Note: BLFListCode is supported by Broadsoft platform, Please consult your administrator further
information.
3.22.Automatic Call Distribution(ACD)
Automatic Call Distribution (ACD) enables organizations to manage a large number of phone
calls on an individual basis. ACD enables the use of IP phones in a call-center role by
automatically distributing incoming calls to available users, or agents. ACD depends on
support from a SIP server. ACD is disabled on the phone by default. You need to enable it on a
per-line basis before logging into the ACD system.
To configure a ACD key via phone user interface:
PATH: Press Menu-->Features-->Programmable keys-->Line Keys/DSS keys(DSS keys only for
Tiptel3240)-->ACD--> Save soft key;
3.23.DSS Key
Three types of DSS keys: Line Keys, Soft Keys and Function Keys. The details will be
introduced in the following. The use of soft keys and function keys are almost the same. The
Tiptel3240 IP phone supports 10 DSS keys.
DSS Key combination includes functions such as:
History/Favorites/Redial/Account/ACD/BLF/BLFList/CallReturn/HotDesking/Record/XM

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