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7.2. Troubleshooting Guide
Trouble Troubleshooting methods
Breakdown of
machine and failure
of keys
- Check that whether the power cord of the
printer is connected or not;
- Check that whether the power switch of the
printer is turned on or not;
- Restart the printer after power off for 30
seconds
- Please contact the serviceman if the problem
still exists.
The printer can’t
print documents
USB Print:
-Check the USB cable is connected correctly
or not;
- Check that whether the printer is in idle state
or not;
- Reinsert USB cable or restart the printer.
- Please contact the serviceman if the problem
still exists.
WIFI print:
- Check that whether the external device is on
the same network of the printer or not
- Check that whether the printer is in idle state
or not. If the clear indicator light is blinking
and green, maybe WIFI data is down
sending and hasn’t been completed. Please
wait;
- Try to reconnect WIFI or restart printer;
- Please contact the serviceman if the problem
still exists.
The printer is - Ditto；
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