Network Administrator’s Guide — Troubleshooting Overview 193
2 Confirm that the protocol
suite installed on the client
computer has been updated
with the latest software for
the given operating system. If
your network only supports
the IPX/SPX protocol, make
sure that the most current ver-
sion of Novell Client soft-
ware is installed.
Next Step
Ø
Ö
See the vendor’s Web site for
information about product
updates and technical supports.
3 Print a NIC Configuration
page from this equipment.
Does this equipment support
the same protocol as the net-
work?
Next Step
Ø
Ö
Configure the proper protocol.
P.52 "Setting up Network Set-
tings"
4 Change the protocol settings
from TopAccess, if necessary,
and reboot the GL-1020 for
the changes to take effect.
Repeat step 2. Was the device
discovered?
End
Next Step
Ø
5 Check the NIC Configura-
tion page. Are the IP Address
and subnet mask settings cor-
rect?
Next Step
Ø
Ö
Setup the TCP/IP settings cor-
rectly.
P.53 "Setting up the TCP/IP"
6 Check the router to make sure
it is not filtering out this
equipment packets. Is the
router processing equipment
packets correctly?
Next Step
Ø
Ö
Adjust the router settings.
7 Can another computer within
the same network segment
discover this equipment?
Next Step
Ø
Ö
Refer to following section to
troubleshoot the condition.
P.188 "Network Connectivity
Problems"
8 Check the NIC Configura-
tion page. Is the Unit Serial
Number part of the device
name?
Next Step
Ø
Ö
Contact your service representa-
tive.
9 Check link activities on the
port being used by this equip-
ment and the integrity of the
network cable, hub, or switch
that connects this equipment
to the network. Replace any
network components that you
can tell or suspect are faulty.
End Ö
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