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ERROR CODE AND TROUBLESHOOTING
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[803D] IKEv2 falling back to IKEv1
[803E] IKEv2 ISAKMP SA unavailable
[803F] IKEv2 cryptographic operation failed
[8040] IKEv2 invalid key information
[8041] IKEv2 CA not trusted
Check item Measures
Setting
Mismatch in IKEv2 Pre Shared Key. Check the PSK in MFP and peer
machine.
Classification Error item
Network error Ipsec error if peer doesn’t support IKEv2 and falling back to IKEv1
Check item Measures
Setting
Remote machine is not supporting IKEv2. Going back to use IKEv1.
Classification Error item
Network error Ipsec error if ISAKMP SA is not created of destroyed due to some
uncertain condition
Check item Measures
Setting
Restart IPsec service on Peer and retry.
Classification Error item
Network error Ipsec error for ikev2 if crypto operation failed
Check item Measures
Setting
If Certificates are being used, re-upload the corresponding certificates
using Security Services. Restart IPsec Service on MFP.
Classification Error item
Network error Ipsec error for ikev2 if key info is invalid
Check item Measures
Setting
Check IKE settings in MFP and peer.
Classification Error item
Network error Ipsec error for ikev2 if CA is not trusted
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