2 Troubleshooting Procedures
Satellite A350, SATEGO A350, EQUIUM A350 Series Maintenance Manual
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2.2 Troubleshooting Flowchart
If you know the location of the malfunction, turn directly to the appropriate section of this
chapter. If the problem is unspecified, use the flowchart in Figure 2-1 as a guide for
determining which troubleshooting procedures to execute. Before performing any
troubleshooting procedures, verify the following:
z Ask the user if a password is registered, if it is, ask him or her to enter the password.
z Verify with the customer that Toshiba Windows Vista is installed on the hard disk.
Operating systems that were not preinstalled by Toshiba can cause the computer to
malfunction.
z Make sure all optional equipment is removed from the computer.
z Make sure the floppy disk drive, if installed, is empty. If no FDD module is installed,
you should use an external FDD to run the diagnostics tests
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