2.2 Troubleshooting Flowchart 2 Troubleshooting Procedures
Satellite M100 Series Maintenance Manual
[CONFIDENTIAL]
2-2
2.2 Troubleshooting Flowchart
If you know the location of the malfunction, turn directly to the appropriate section of this
chapter. If the problem is unspecified, use the flowchart in Figure 2-1 as a guide for determining
which troubleshooting procedures to execute. Before performing any troubleshooting
procedures, verify the following:
z Ask the user if a password is registered and, if it is, ask him or her to enter the password.
z Verify with the customer that Toshiba Windows XP is installed on the hard disk. Operating
systems that were not preinstalled by Toshiba can cause the computer to malfunction.
z Make sure all optional equipment is removed from the computer.
z Make sure the floppy disk drive, if installed, is empty. If no FDD module is installed, you
should use an external FDD to run the diagnostics tests
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