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Warranty Procedure
Complete the warranty card and mail it to Trace Engineering within 10 days from the date of
purchase. KEEP YOUR BILL OF SALE as proof of purchase, should any difficulties arise
concerning the registration of the warranty card.
WARRANTY REGISTRATION is tracked by model and serial numbers only, not by owner’s name.
Therefore, any correspondence or inquiries made to Trace Engineering must include the model and
serial number of the product in question.
WARRANTY SERVICE must be performed ONLY AT AN AUTHORIZED TRACE SERVICE
CENTER, OR AT THE TRACE ENGINEERING FACTORY. Notify the repair facility before shipping
to avoid the possibility of needless shipment. UNAUTHORIZED SERVICE PERFORMED ON ANY
TRACE PRODUCT WILL VOID THE EXISTING FACTORY WARRANTY ON THAT PRODUCT.
FACTORY SERVICE: If you wish your Trace Engineering product to be serviced at the factory, it
must be shipped FULLY INSURED
IN THE ORIGINAL PACKAGING
OR EQUIVALENT; this
warranty will not cover repairs on products damaged through improper packaging. If possible, avoid
sending products through the mail.
Note: Before returning any equipment to Trace Engineering, call our Warranty Coordinator and
request a Return Merchandise Authorization (RMA) number. Be sure to have the serial number of
the equipment handy.
Ship To:
Trace Engineering Company, Inc.
Attn: Service Department. RMA#
5916 195
th
ST. NE
Arlington, WA 98223
Phone: (360) 435-8826
(Warranty Coordinator)
Be sure to include in the package:
1. Complete return shipping address (PO Box numbers are not acceptable) and telephone
number where you can be reached during work hours.
2. A detailed description of any problems experienced, including the make and model
numbers of any other equipment in the system, types and sizes of loads, operating
environment, time of unit operation and temperature.
3. A copy of your proof of purchase (purchase receipt).
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